FAQ

Placing orders

  • Can I walk in and buy pastries directly from the bakery?

Can I walk in and buy pastries directly from the bakery?

No, we operate solely on a pre-order basis. All orders must be placed in advance.

Payment

  • Do I need to pay for my order in advance?
  • What payment methods do you accept?

Do I need to pay for my order in advance?

Yes, we only bake orders are fully paid in advance.

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Ordering and delivery

  • Can I walk in and buy pastries directly from the bakery?
  • What delivery options are available?
  • When will my order be delivered if I place it today?

Can I walk in and buy pastries directly from the bakery?

No, we operate solely on a pre-order basis. All orders must be placed in advance.

What delivery options are available?

We offer delivery and pick-up options. Deliveries are available in Miami Dade and for special deliveries in Broward. Please note that the shipping cost is not included and will depend on the distance.

When will my order be delivered if I place it today?

Orders are delivered on the scheduled delivery days following the confirmation of your order.

Returns

  • What is your return policy?

What is your return policy?

We do not accept returns on food items. Returns on merchandise are only accepted if applicable.

Misc

  • Are your products made in large batches?

Are your products made in large batches?

No, everything is handcrafted and made to order, ensuring the highest quality and freshness.